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Troubleshooting
108
When dialling from contacts, the call is not
connected
Ensure that the correct number is stored in the contact •
list.
Re-enter and save the number, if necessary.•
Ensure that you have not set call barring for the contact's •
phone number.
The device beeps and the battery icon ashes
Your battery is low. Recharge or replace the battery to
continue using the device.
The battery does not charge properly or the
device turns o
The battery terminals may be dirty. Wipe both gold-•
coloured contacts with a clean, soft cloth and try
charging the battery again.
Incoming calls are not connected
Ensure that your device is turned on.•
Ensure that you have accessed the right cellular network.•
Ensure that you have not set call barring for the •
incoming phone number.
Others cannot hear you speaking on a call
Ensure that you are not covering the built-in •
microphone.
Ensure that the microphone is close to your mouth.•
If using a headset, ensure that it is properly connected.•
Audio quality is poor
Ensure that you are not blocking the device's internal •
antenna.
When you are in areas with weak signals or poor •
reception, you may lose reception. Move to another area
and try again.