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Solving problems
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Solving problems
If you are experiencing problems with your phone, perform
the following simple checks before contacting a service
professional. This may save you the time and expense of
an unnecessary service call.
When you switch your phone on, the following messages
display
Insert SIM Card
● Check that the SIM card is correctly installed.
Phone Locked Enter Password
● The automatic locking function has been enabled. You
must enter the phone’s password before you can use
the phone.
Enter PIN
● You are using your phone for the first time. You must
enter the Personal Identification Number supplied with
the SIM card.
● The PIN Check feature is enabled. Every time the
phone is switched on, the PIN has to be entered. To
disable this feature, use the
PIN Check menu.
Enter PUK
● The PIN code was entered incorrectly three times in
succession and the phone is now blocked. Enter the
PUK supplied by your service provider.
“No Service,” “Network Failure” or “Not Done” displays
● The network connection was lost. You may be in a
weak signal area. Move and try again.