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Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal
memory.
2
From your Home screen, tap .
3
Find and tap Settings > Backup & reset > Factory data reset.
4
To delete information, such as pictures and music, from your internal storage,
mark the Erase internal storage checkbox.
5
Tap Reset phone.
6
To confirm, tap Erase everything.
Locking and protecting your device
IMEI number
Every device has a unique IMEI (International Mobile Equipment Identity) number.
You should keep a copy of this number. If your device is stolen, your network
provider can use your IMEI number to stop the device from accessing the network in
your country.
To view your IMEI number
1
Remove the cover of the memory card and micro SIM card slots.
2
Insert a fingernail, or a sharp object such as a pen, into the hole in the label
tray, then drag the tray outwards to view the IMEI number.
You can also open the phone dialer on your device and enter
*#06#* to view the IMEI number.
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