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71Troubleshooting
I cannot synchronize or transfer data
between my phone and my computer,
when using a USB cable.
The cable or software has not been
properly installed. Go to
www.sonyericsson.com/support to read
Getting started guides which contain
detailed installation instructions and
troubleshooting guides.
Where can I find the regulatory
information such as my IMEI number
if I cannot turn on my phone?
Error messages
Insert SIM
There is no SIM card in your phone
or you may have inserted it incorrectly.
See Charge the battery on page 8.
The SIM card connectors need
cleaning. If the card is damaged,
contact your network operator.
Insert correct SIM card
Your phone is set to work only with
certain SIM cards. Check if you are
using the correct operator SIM card.
Wrong PIN/Wrong PIN2
You have entered your PIN or PIN2
incorrectly.
Enter the correct PIN or PIN2 and select
Yes. See To insert the SIM card on
page 6.
PIN blocked/PIN2 blocked
You have entered your PIN or PIN2
code incorrectly three times in a row.
To unblock, see SIM card lock on
page 67.
Codes do not match
Codes that you have entered do not
match. When you want to change a
security code, for example your PIN,
you have to confirm the new code.
See SIM card lock on page 67.
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