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87Troubleshooting
Troubleshooting
Why doesn’t the phone work the way
I want it to?
This chapter lists some problems that
you might encounter when using your
phone. Some problems require you
to call your network operator, but you
can easily correct most of the other
problems yourself.
However, if you need to take your
phone in for repair, please note that
you may lose information and content
that you have saved in your phone.
You are advised to make a copy of
such information before taking your
phone in for repair.
For more support go to
www.sonyericsson.com/cn.
I have problems with memory
capacity or the phone is working
slowly
Possible cause: The phone memory
is full or the memory contents are not
properly organized.
Solution: Restart your phone every
day to free memory and increase the
capacity of your phone.
You also have the option to do
a Master reset. Some of the personal
data and settings you have made will
be lost when you do this % 90 Master
reset.
No battery icon appears when I start
charging the phone
Possible cause: The battery is empty
or has not been used for a long time.
Solution: It may take up to 30 minutes
before the battery icon appears on the
screen.
Some menu options appear in grey
Possible cause: A service is not
activated or your subscription does
not support the function.
Solution: Contact your network
operator.
Possible cause: Since you cannot
send themes, pictures and sounds
that are copyright-protected, the
Send menu is sometimes unavailable.
I do not understand the language
in menus
Possible cause: The wrong language
is set in the phone.
Solution: Change the language
% 18 Phone language.