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This is the Internet version of the user's guide. © Print only for private use.
80 Troubleshooting
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your service
provider.
Possible cause: Settings are missing
or incorrect.
Solution:
% 7 Help in your Phone
or go to www.sonyericsson.com/
support, choose your phone model,
then choose “Phone setup – MMS”
and follow the instructions
% 60 Settings.
I cannot use the Internet
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your
service provider.
Possible cause: Internet settings
are missing or incorrect.
Solution:
% 7 Help in your Phone
or go to www.sonyericsson.com/
support, choose your phone model,
then choose “Phone setup – WAP”
and follow the instructions
% 60 Settings.
The phone cannot be detected by
other users via Bluetooth wireless
technology
Possible cause: You have not turned
the Bluetooth function on.
Solution: Make sure that the Bluetooth
function is on and visibility is set to
show phone
% 67 To receive an item.
I cannot synchronize or transfer
data between my phone and my
computer, when using the USB
cable provided
Possible cause: The cable has not
been properly installed and detected
on your computer. The software that
came with your phone has not been
properly installed on the computer.
Solution: Go to
www.sonyericsson.com/support,
choose your phone model, then
choose Product information - Getting
started. The guide Synchronizing the
phone with a computer contains
installation instructions and a
troubleshooting guide, that may
assist you in solving the problem.
Master reset
The changes that you have made
to settings and the content that you
have added or edited, will be deleted.