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Troubleshooting
85
Solution
: Go to
www.SonyEricsson.com/
support,
choose your phone model, then
choose “Product information” -
“Getting started”. The guide
“Synchronizing the phone with
a computer” contains installation
instructions and a troubleshooting
guide, that may assist you in solving
the problem.
Master reset
The changes that you have made to
settings and the content that you have
added or edited, will be deleted.
• If you select Reset settings, the
changes that you have made to
settings will be deleted.
• If you select Reset all, in addition
to your changes to settings, all
contacts, messages, personal data,
and content that you have
downloaded, received or edited
will also be deleted.
To reset the phone
1 } Settings } the General tab
} Master reset.
2 } Reset settings or } Reset all.
3 } Yes to continue.
4 Enter the phone lock code
(0000 or the new code if you
have changed it) } OK.
Error messages
Insert SIM
Possible cause: There is no SIM card
in the phone or you may have inserted
it incorrectly.
Solution
: Insert a SIM card.
% 5 To insert
SIM card and battery
.
Possible cause
: The SIM card connectors
need cleaning.
Solution
: Remove the SIM card and clean
it. Also check that the card is not damaged
in a way that may prevent connection to
the phone connectors. In that case,
contact your service provider for a new
SIM card.
If you select Reset all, content such
as melodies and pictures that you have
downloaded, received or edited is also
deleted.