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84
Troubleshooting
The phone turns itself off
Possible cause: The button has
been pushed unintentionally.
Solution: Turn on the automatic
keylock, or lock the keypad manually,
% 80 Keypad Lock.
Possible cause: The battery
connection is bad.
Solution: Make sure the battery is
inserted correctly,
% 5To insert SIM
card and battery.
I cannot use SMS/text messages
on my phone
Possible cause: Settings are missing
or incorrect.
Solution: Contact your service
provider to find out the correct SMS
service center setting,
% 35 Text
Messaging (SMS).
I cannot use MMS/picture messages
on my phone
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your service
provider.
Possible cause: Settings are missing
or incorrect.
Solution
: Go to
www.SonyEricsson.com/
support,
choose your phone model, then
choose “Phone setup – MMS” and
follow the instructions.
% 63 Settings.
I cannot use the Internet/WAP
Possible cause: Your subscription
does not include data capability.
Solution: Please contact your service
provider.
Possible cause: Internet settings are
missing or incorrect.
Solution
: Go to
www.SonyEricsson.com/
support,
choose your phone model, then
choose “Phone setup – WAP” and
follow the instructions.
% 63 Settings.
The phone cannot be detected by
other users via Bluetooth
Possible cause: You have not turned
Bluetooth on.
Solution: Make sure that Bluetooth
is turned on and that your phone is
visible to other users.
% 70 To hide or
show your phone when using
Bluetooth.
I have problems synchronizing or
transferring data between my phone
and my computer, when using the
USB cable that came with the phone
Possible cause: The cable has not
been properly detected and installed
on your computer.
The software that came with your
phone has not been properly installed
on the computer.