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Protecting Your Phone From Unauthorized Use
Would you like to make sure that others can’t use your phone (and your airtime) without
your consent? Just follow these simple steps. Once activated, your phone will require
the user to enter a password each time it’s turned on.
•Go to Settings | Locks | SIM Lock | Protection
• Select to turn your SIM lock “on”
• You will be prompted to enter a 4 to 8 digit phone code (that you create) several
times
• Call Cincinnati Bell Customer Care at 1-888-391-3925 to obtain a PIN/PUK code to
enter at the prompt.
NOTE: You will have 10 chances to correctly enter this code. If you incorrectly enter it 10 times,
you will see “SIM Blocked”and should visit your nearest Cincinnati Bell Wireless location to
purchase a new SIM card.
How to Use Connect2Home Calling
SM
Connect2Home
SM
calling is a feature included with USA Nation bundled wireless rate
plans which allows you to make free voice calls from your GSM wireless phone to your
home phone number. If you’ve selected a rate plan, which includes Connect2Home
calling,this service should be available for use the next business day after ordering.
Once the service is active on your account, you will receive a text message to your
wireless phone to confirm.
How to Place a Call Using Connect2Home service:
• To place a Connect2Home call, dial “22”then press the “Send” or “Enter” key to
place a call to your designated home number. Calls you make by dialing “22”will
automatically be sent to your home number (your home number is the local,
residential Cincinnati Bell Telephone phone number that you provided to
Cincinnati Bell for billing purposes when you activated your wireless phone.)
• If you move,you can change the telephone number that you designated to be
your home phone number twice per calendar year by calling CBW Care at
(888) 391-3925.
•
IMPORTANT! Calls to “22”will always be free calls, and the minutes used will not
subtract from the minutes you have available in your wireless rate plan. If you dial
directly to your 7- or 10-digit home phone number,these minutes will not be free
and will count against your plan’s available minutes. Likewise, minutes used
when dialing from your home to your wireless will subtract from your plan’s
available minutes.
• Cincinnati Bell reserves the right to disconnect the Connect2Home feature at its
discretion.
Interactions with other Telephone Services:
• Line Number Blocking or Out of Area: When you dial “22”, Cincinnati Bell must
be able to read the Caller ID from your incoming call in order to connect the call
to your designated home number. In certain coverage areas and/or if you have
“Line Number Blocking”service active on your wireless phone, calls will not carry
Caller ID information. In these instances, you will hear the following message:
“We’re sorry,your Connect2Home free call may not be completed at this time due
to insufficient incoming Caller ID information. This may be just a temporary
problem due to your current wireless network connection. Please try your free call
again at a later time.”
If you have “Line Number Blocking”set up on your wireless phone,you do not
need to eliminate this service. Instead,simply dial *82 513-241-3030 to use
Connect2Home service. This will be the phone number that you dial each time
you place a call home instead of dialing “22”. It may be easiest for you to use this
number if you program the entire number sequence into your address book.
•
Call Forwarding: Call Forwarding should not be used to forward any calls to
your home number,to “22”, or to 513-241-3030. Calls placed using the Call
Forwarding feature will be billed the normal call forwarding charges ($.07/min).
Billing Detail with Connect2Home:
Calls made to “22”or 513-241-3030 will appear on your monthly detailed bill.
Connect2Home calls will be identified as shown below.
LOCAL CALLS
Long
Date Time Number called Type Min Airtime Distance Total
14. Jul 3 9:32p 22 3 0.000 0.00 0.00
Called to: Cnct 2Home