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65Troubleshooting
Check the profile % 61 To select a
profile.
Check the Call Forward options
% 26 Forward call options.
I cannot synchronize or transfer
data between my phone and my
computer, when using the USB cable
provided
The cable has not been properly
installed and detected on your
computer. The software that came
with your phone has not been properly
installed on the computer.
Go to www.sonyericsson.com/support
and download the Synchronization
Getting started guide. The guide
contains installation instructions and a
troubleshooting guide, that may assist
you in solving the problem.
Error messages
Insert SIM
There is no SIM card in the phone or
you may have inserted it incorrectly.
Insert a SIM card % 4 To insert SIM
card and battery.
The SIM card connectors need
cleaning. If the card is damaged,
contact your network operator to ask
for a new SIM card.
Insert correct SIM card
The phone is set to only work with
certain SIM cards. Check if you are
using the correct operator SIM card
for your phone.
Wrong PIN/Wrong PIN2
You have entered your PIN or PIN2
incorrectly. Enter the correct PIN or
PIN2 } Yes % 61 SIM card lock.
PIN blocked/PIN2 blocked
You have entered your PIN or PIN2
code incorrectly three times in a row.
To unblock % 61 SIM card lock.
Codes do not match
The two codes that you have entered
do not match. When you want to
change a security code, (for example,
your PIN) you must confirm the new
code by entering exactly the same
code again % 61 SIM card lock.
No netw. coverage
Your phone is in flight mode
% 7 Flight mode.
Your phone is not receiving any radio
signal, or the received signal is too
weak. Contact your network operator
and make sure that the network has
coverage where you are. If so, search
for a network.
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