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Talking Shop 09/07
Best for Business (B4B) Price Plans
The B4B range of plans come with inclusive minutes and a free
promotional Any O2 Bolt On (normally £5) which offers free calls to
O2 mobiles including –intra company calls. The price plans are
available on 12, 24 and 36 month contract terms.
Customers will receive more inclusive minutes and greater value
when they sign a 24 / 36 month contract. The free promotional Any
O2 Bolt On is automatically applied to your customers account at the
point of connection. The Any O2 Bolt On provides customers with
2000 minutes of O2 to O2 calls per mobile number per month on the
primary and additional handsets as long as the customer remains
connected to the O2 network on an eligible plan. Each of the bundled
plans have an inclusive text allowance. All plans also have free
voicemail 901 retrieval, itemised billing, International Travel service
and Business Data Sense (0.5MB of inclusive data per month).
Shared Minute Bolt Ons
The monthly subscriptions for O2’s Shared Minute Bolt Ons were
changed to align with the B4B plans. Connections on or after 27 April
2007 will pay the published monthly subscriptions. An existing and
re-signing customer subscribing to a pre 27 April Shared Minute Bolt
On will continue to pay their existing pre 27 April subscription.
However, should a customer re-sign to the current B4B plans and
subscribe to a new Shared Minute Bolt On, they will pay the
published monthly subscriptions. If an existing customer subscribing
to a pre 27 April 2007 Shared Minute Bolt On adds additional
handsets to their account, they will continue to pay the pre 27 April
Shared Minute Bolt On subs. Customers can add up to five Bolt Ons
to their plan and 2 of the Bolt Ons can be of the same size, as
standard. All Bolt Ons have a one month rollover period, as standard.
Group Shared Data bundles
O2 changed the primary and additional device subscriptions for their
Group Shared Data bundles on the 27 April to give customers even
better value when they are taken with voice plans. New connections
on or after 27 April 2007 will pay the revised monthly subscriptions.
BlackBerry Internet Solution (BIS)
Customers can now connect to the Best for Business pay as you use
voice plan with the BIS pay as you use data proposition. With BIS
PAYU there is no monthly subscription and no minimum charge,
customers will only get charged for the data they use.
Data price plans
Business Data 20
To encourage converged sales, the Business Data 20 plan comes
with 20MB bundle and can be connected with a B4B voice plan - the
monthly sub is £8.51 or as a stand alone Data plan - the monthly cost
is £11. The out of bundle rate is £1 per MB, there’s no rollover and it’s
compatible with all business voice plans.
Consumer Data 20MB
This plan is targeted at consumers and it offers a 20 MB browse and
download bundle with no rollover period. The monthly cost is £10 inc
VAT (£8.51 ex VAT). The out of bundle rate is £3 per MB inc VAT
(£2.55 ex VAT).
Consumer price plans
Last month O2 introduced a 24 month price plan range to
complement the 12 and 18 month options. These plans offer the
same inclusive bundle value as the 18 month equivalent plans
however the subscriptions are reduced by £5.
The core messaging allowance for all plans is a combi-bundle
permitting SMS (text) and MMS (pictures and video) messages, an
inclusive data browsing allowance and the option to add a range of
browsing Bolt Ons. There is no rollover of unused voice and message
allowance. Calls to numbers beginning with 08, 05 and O6 (non-
geographic numbers) do not form part of the inclusive allowance.
Calls will be charged at the standard call rate with a 20p/min charge.
Voicemail 901 calls form part of the inclusive allowance on sub £35
plans. On £35 and above plans all calls are free.
O2 Disconnects / Re-Connects
Please note that an O2 mobile number that ports to another network
and then disconnects from that network under the 14 day money
back rule and subsequently ports straight back to O2 is classified as
a disconnect / re-connect and is not eligible for commission
payment.
Key contact numbers for O2
Credit Checking 020 8731 4401
Connections 020 8731 4402
Re-signs 020 8731 4404
Porting 020 8731 4403
Client Services Fax 020 8731 4080
Email clientservices@avenir-telecom.co.uk
Consumer Customer Services (Gateway Customers)
0870 241 0202 / 100 on handset
Business Customer Services (Gateway Customers) 0800 977 7027
Best for Business Customer Services 0800 328 0002
O2 Customer Services 0870 586 0860
Sales Website http://sales.o2.co.uk
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For further information on O2 and the services they offer,
please visit www.o2.co.uk.
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