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T-Mobile Update
Talking Shop 09/07
27
For further information on T-Mobile and the services
they provide, please visit their website at
www.t-mobile.co.uk
T-Mobile
Win Big continues into September
Continuing into September T-Mobile is offering a £30 voucher for
every web’n’walk Plus and Max connection registered on Win Big.
Its simply, all you have to do is make a connection to any of the
web’n’walk plans listed below, register them online, wait for them to
be validated, and enjoy your £30 voucher for each connection.
• Flext 25 +web’n’walk Plus (18 months)
• Flext 35 +web’n’walk Plus (12 months)
• Flext 35 +web’n’walk Plus (18 months)
• Flext 35 +web’n’walk Max (18 months)
• Web’n’walk Plus plan
• Web’n’walk Max plan
T-Mobile has also added a £20 voucher on to their web’n’walk £7.50
option – more details will follow at the beginning of September.
To find out more, visit www.t-mobile.co.uk/channel and log-in to
Win Big. If you have any questions you can email T-Mobile at
admin@win-big.co.uk.
Important changes to downward migration policy
On Wednesday 29th August two changes were made to the
T-Mobile downward migration policy.
1. Downward migrations are currently not permitted until month 11
for new customers. This will now also apply to renewing and
upgrading customers. All new, renewing and upgrading customers
should be advised that they will not be able to downward migrate
their price plan for 11 months.
2.Customers who downward migrate after month 11, but then
request a contract cancellation while still within their minimum
contract term, must be advised that the early termination charge
they will be required to pay will be calculated on the higher
original monthly charge that they were paying prior to the price
plan change. This will also apply if they have downward migrated
more than once after month 11 and within their minimum contract
term.
Windows Mobile 6
Windows Mobile® 6 represents the next major release for Windows
Mobile powered devices and will be available on all new MDA
devices. It builds on the features and functionality of Windows
Mobile 5 creating a better, more secure platform. Windows Mobile 6
delivers advanced mobile communications, increased mobile
productivity and integrated mobile business performance with a
consistent and familiar Microsoft® software experience.
With Windows Mobile 6 customers can enjoy the additional
benefits of:
• support for HTML email
• improved security features including SD card encryption
• seamless compatibility with Windows Vista (Windows Mobile
Device Centre replaces activsynch in Vista)
• modem connection “one click easy” with Bluetooth or USB with
Windows Vista
• new Outlook features, including Out of Office assistant, Global
address lookup and comprehensive search facilities
• new Office suite with editing facilities and support of rights
managed documents
For more information on Windows Mobile 6, please email
dataenquiries@avenir-telecom.co.uk
Contract cancellations
All customers requesting to cancel their contract should be directed
to call the Loyalty Team on 150 from their mobile phone or 0845 412
5000 from a landline before taking a new contract. This ensures the
cancellation can be dealt with efficiently and all bills are settled with
both parties. This includes customers at contract end or during the
life of their contract and customers requesting a PAC.
MDA Vario III
The MDA Vario III, a very capable and stylish pocket PC launches at
the end of September. It is ideal for business and professional users
who need access to the internet while they’re on the move and need
to be able to send and receive large files.
The MDA Vario III is ideal for surfing the internet with web’n’walk or
using the device as a modem to connect to a laptop for a larger
screen internet experience. Other key features include:
• HSDPA speeds making it easier to send and receive large
PowerPoint presentations, e-mail or company intranet services
• Windows Mobile 6 Professional with a full suite of office tools out
of the box including push email
• A familiar slide-out QWERTY keyboard
• Built in GPS receiver and Sat Nav for country-wide navigation
Nokia battery issue
It has been identified that there may be an issue with BL-5C batteries
on the following T-Mobile Nokia phones:
• 1110,1600, 2310, 2610, 3100, 3120, 6030, 6230, 6230i, 6600, 6630,
6820, 7610, N70 & E50
Some customers are potentially experiencing over heating while
charging which may cause concern to affected customers.
Nokia have provided a tool to identify the impacted batteries. This can
be found at http://www.nokia.com/batteryreplacement/en/
At the bottom of the page there is an input field where you will be
able to validate whether the battery is affected. If the battery is not
affected then no further action is required. If the battery is affected by
this issue then the customer needs to call Nokia directly on
0845 0455555 to arrange for a replacement battery.
Key contact numbers for T-Mobile
Tele Registrations (contract and prepay) 0845 4122555
Connections/Re-signs 0845 412 2555
Dealer Support 0845 412 2000
Customer Services (contract and prepay) 0845 412 5000 /150 on
handset
Customer Disconnections (faulty replacement) 0845 412 2000 option 2
Mobile Number Portability MNP (customer line only) 0870 606 0139
Business Support 0845 412 2222 /150 on handset
Web Registrations https://channel.t-mobile.co.uk/Dispatcher
Web Registrations Helpline 0845 412 2412