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Troubleshooting
Grey menu options
Grey text indicates a function that is temporarily
unavailable, for example, if a service is not activated,
or if your subscription does not support the function.
Since you cannot send themes, pictures and sounds
that are copyright-protected, the Send menu is
sometimes unavailable.
Insert SIM
There is no SIM card in the phone or you may
have inserted it incorrectly. Insert a SIM card.
% 5 To insert the SIM card and charge the battery.
Insert correct SIM card
The phone is set to work only with certain SIM cards.
Insert the correct SIM card.
Emergency calls only
You are within range of a network, but you are not
allowed to use it. However, in an emergency, some
service providers allow you to call the international
emergency number 112.
% 24 Emergency calls.
No network
There is no network within range or the received
signal is too weak. Moving to a new location may
increase signal strength.
Wrong PIN/Wrong PIN2
You have entered your PIN or PIN2 incorrectly.
Enter the correct PIN or PIN2 } Yes.
% 78 SIM
card lock.
Codes do not match
When you want to change a security code (for
example your PIN) you have to confirm the new
code by entering it again. The two codes that you
have entered do not match.
% 78 SIM card lock.
PIN blocked/PIN2 blocked
You have entered your PIN or PIN2 incorrectly three
times in a row. To unblock,
% 78 SIM card lock.
PUK blocked
You entered your personal unblocking key code
(PUK) incorrectly 10 times in a row. Contact your
network operator or service provider.
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