Filter
Top Products
Troubleshooting 14
Troubleshooting
If problems occur during the use of the device, refer to the following sections for suggested
solutions. If the problems persist, please contact Sprint.
Why am I not getting a dial tone on my handset?
1. Ensure that the power adapter is properly connected and that the power indicator is
illuminated.
2. Check to make sure the signal indicator is green on.
3. Check to make sure the telephone cable is securely plugged in.
Can I create a shortcut to access my voicemail?
The availability of a shortcut feature to access voicemail messages depends solely on the
capabilities of the corded or cordless phone that you use with Sprint Phone Connect 2. Please
refer to the user material that came with your phone. If your home phone does not support a
shortcut feature to access voice messages, you may have the option to save your voicemail
number into the address book on the handset and assign that number to the #1 speed dial
position on your phone's keypad. Remember, you can always dial *86 to access your voicemail.
Can I use my telephone answering device instead of voicemail?
Yes. Set the answering device to fewer rings in order to pick up the call before voicemail.
Alternatively, turn off your home answering machine or increase the number of rings if you
would like to use the voicemail service. Please refer to the user material provided by the home
answering machine manufacturer for instructions.
Does 911 work on this device?
Yes, but since the Sprint Phone Connect 2 is designed for an indoor environment, please be
prepared to provide your location inside the premises to public service personnel. The GPS
chipset embedded in this device will work best if the device is located near a window or other
opening.
Does this product work during a power outage?
While the Sprint Phone Connect 2 has a backup battery, if the landline device requires external
power to operate, service (including the ability to make and receive 911 calls) will not be
available during a power outage.
Service will only be available during a power outage if the home telephone connected to the
device does not rely on external power to operate (as is the case with many corded phones).