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Section 1A: Setting Up Service 3
Setting Up Service
Getting Started
Determining If Your Phone Is Already Activated
If you purchased your phone at a Sprint Store, it is probably
ready to use. If you received your phone in the mail, it
probably has been activated; all you need to do is unlock it. If
your phone is not activated, please call 1-866-398-0455.
Unlocking Your Phone
To unlock your phone, follow these easy steps:
1. Press and hold e to turn the phone on.
2. Press Unlock (right softkey).
3. Enter your four-digit lock code.
When you power up your phone the first time, it performs a
series of security checks. For example, it verifies the phone is
Nextel-approved and the correct SIM card is installed. If you
don’t pass the security checks, your phone displays messages
and screen prompts showing what to do next. If you still
encounter security messages, call Nextel Customer Service at
1-800-639-6111.
Tip:
You must be in an area covered by the Nationwide Sprint PCS
Network and the Nextel National Network when you first
power up and unlock your phone.
Note:
To select a softkey, press the button directly below the text
appearing on the bottom left and right of your display screen.
Softkey actions change according to screen.
Tip:
If you can’t recall your lock code, try using the last four digits
of either your Social Security number or phone number. If
neither of these works, call Nextel Customer Service.