36
Troubleshooting
You can correct most problems yourself. For more
support go to www.sonyericsson.com/support, see
the Important information guide or contact your network
operator.
The phone turns itself off
Restart the phone or do a master reset.
To restart the phone
1 Turn the phone off and remove the battery cover.
2 Remove the battery and put it back in place.
3 Replace the battery cover and turn the phone on.
To perform a master reset
1 From standby select Menu > Settings > General
> Master reset.
2 Select Reset settings to delete your changes
to settings or Reset all to delete your changes to
settings, all contacts, messages, personal data, and
content you have downloaded, received or edited.
3 Select Continue.
Remove the SIM card before handing your phone
in for repair.
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