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Appendix
65
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
Caller ID service delivers 10 digits (the area code plus the seven-digit number). If
you need to dial something other 10 digits, see View dialing options on page 40 for
instructions on changing the number.
If you dial seven digits for local calls, you may want to use the home area code feature
(page 17).
Out of range OR No pwr at base shows in the handset screen.
The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the
power adapter and install the battery again. Place the handset in the telephone base
and allow up to one minute for the handset and telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
New voicemail and show on the display and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in answering
system. If New voicemail and appear on the display, then your telephone has
received a signal from your telephone service provider that you have a voicemail
message waiting for you to retrieve from your telephone service provider. Contact your
telephone service provider for more information on how to access your voicemail.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages differently (page 48). If
you subscribe to voicemail service from your telephone service provider (charges may
apply), contact your telephone service provider for more information on how to access
your voicemail.
The answering system does not answer after the correct number of rings.
Make sure the answering system is on. When the answering system is on, the
/ANS ON/OFF light on the telephone base should be lit and ANS ON should show on
the handset.
If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 46).
If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
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