Problems with Standard Phones
6-15
Standard Phone Rings Back after Intercom Call with
No One at Other End
Possible Cause 1:
The switchhook is accidentally pressed and released, causing
a call to ring back.
What to do:
Be sure that the handset is always replaced carefully. If the problem is
not solved, go to Possible Cause 2.
Possible Cause 2:
Automatic Line Selection is programmed incorrectly.
What to do:
If one of the phones involved is a standard single-line rotary or
touch-tone telephone, set its Automatic Line Selection to intercom first. If the
problem is not solved, call the hotline.
Standard Phone’s Message Waiting Light Does Not
Light
Possible Cause 1:
The standard phone is part of a combination extension which
includes a system phone that has Background Music on.
What to do:
Check to see if the system phone has
Background Music on. A
standard phone’s message waiting light will not light if Background Music is on at
the system phone.
■ If Background Music is on, turn it off. If the standard phone’s message
waiting light lights properly, the problem is solved.
■ If Background Music is not on, go to Possible Cause 2.
Possible Cause 2:
The standard phone’s message waiting light is not compatible
with the system.
What to do:
See ‘‘Standard Telephones’’ on page 1-12 for a list of supported
standard phones with message waiting lights. Also check with your Lucent
Technologies Representative or local Authorized Dealer to find out if there are
others.
■ If the phone is not supported, you can use it without message waiting
capability.
■ If the phone is supported, go to Possible Cause 3.
Possible Cause 3:
The standard phone is not connected to the bottom two ports.
What to do:
Make sure the phone is connected to the bottom two ports of the
processor module or a 362EC module. If the problem is not solved, call the
hotline.
