A SERVICE OF

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Contents
Preface vii
1. Initial Inspection of the Server 1
Service Troubleshooting Flowchart 1
Gathering Service Information 2
System Inspection 3
Troubleshooting Power Problems 3
Externally Inspecting the Server 3
Internally Inspecting the Server 4
2. Using SunVTS Diagnostic Software 7
Running SunVTS Diagnostic Tests 7
SunVTS Documentation 8
Diagnosing Server Problems With the Bootable Diagnostics CD 8
Requirements 8
Using the Bootable Diagnostics CD 9
3. Troubleshooting DIMM Problems 11
DIMM Population Rules 11
DIMM Replacement Policy 12
How DIMM Errors Are Handled by the System 12