NetAtlas Workgroup Quick Start Guide
11
• Remove any previous versions of PostgreSQL from your com-
puter. See Step 3.
• Re-install PostgreSQL and EMS in that order. See Step 3.
2 I cannot find my device in the SNMPc Management screen.
• Check that you have compiled the MIBs without errors (see Sec-
tion 5 on page 7).
• Check that you have enabled auto-discovery; see Section 4 on
page 7.
• Check that the map object properties are correct for initial setup;
see Section 6.2 on page 8. Make sure the IP address entered is
the IP address of the switch you want to manage via the EMS.
• Check that the ODBC driver is correctly configured; see the next
section.
• Make sure that PostgreSQL is running.
• Make sure that the computer on which you have installed the
EMS is connected to the network where the switch is located.
• Make sure the ZyXEL switch is turned on.
• Make sure your computer’s Ethernet card is working properly.
• If the problem still persists, uninstall and re-install the EMS, see
Step 3.
3 Uninstalling and Reinstalling EMS and its required components.
• If you encounter problems with
your software or one of its com-
ponents you can try uninstalling
and reinstalling EMS or one of its
components.
• Find and double-click
NetAtlasWorkgroup_S103.exe
on the installation CD. The fol-
lowing screen appears.
• Follow the unscreen directions to
uninstall any of the components.
