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Troubleshooting and FAQs
43
Troubleshooting and FAQs
42
Problem Solution
No incoming ring or
alarm tone.
Check the ring volume settings under Sound Profiles.
No key tones when
pressing keys.
Check the keypad tone settings in the current
sound profile.
How do I extend the incoming
ring time?
This is not a phone setting. Contact your service provider
for more information on extending the ring time.
A phone number cannot
be dialed.
Check for network coverage.
Check whether any call restrictions are set.
Short messages cannot be
sent or received.
Check Menu > Messaging > Settings > Text msg.
setting > SMS center number. Contact your service
provider for more information.
MMS messages cannot be
sent or received.
Your subscription does not include data services. Contact
your service provider for more information.
How do I turn off
Predictive Text?
The # Key is used to toggle between different text
entry modes.
The battery discharges
quickly.
Possible network coverage issue. Check the signal
strength. With only 1 or 2 bars, the battery has to work
harder to maintain contact with the network. Limit multi-
media and Bluetooth usage to save power. The battery
may be worn out and need to be replaced.
Problem Solution
I cannot charge the phone. Confirm that the charger is inserted correctly.
Remove the battery, clean the contacts, and check that
it is inserted correctly. The battery may be worn out and
need to be replaced.
How do I enter text in
an SMS?
From the Recipient field, press down on the Navigation
Key to move into the Text field. Use Predictive text or abc
mode to manually type the words.
How do I change the ringtone? Edit the current sound profile and select a new tune in
the Audio folder.
The phone turns off after
charging.
The phone is charging in the off state. Hold the Power/
End Key to turn the phone on or charge it in the on state.
The phone turns on
automatically.
An alarm or calendar event will automatically turn the
phone on.
My phone is not able
to connect to other
Bluetooth devices.
Enable Bluetooth and set Discoverable to On.
Possible compatibility issues. Manufacturers
incorporate different Bluetooth profiles and not all
functionality is supported.
How do I transfer pictures via
Bluetooth to a photo printer
(e.g., Kodak)?
This is not supported due to different Bluetooth profiles.