Filter
Top Products
11. Troubleshooting
Problem
Cause Solution
The display cables are not correctly
connected
Insert the display cables to the displays
and the Base Unit.
The display does not recognize or is
not able to display the Base Unit output
resolution.
Change the corresponding setting via the
web interface.
The Base Unit is in standby mode
Briefly push the standby button on the
Base Unit or insert a button and run the
ClickShare software.
The Base Unit is switched off Set the rocker switch at the back of the
unit to “1”.
Bad WiFi connectivity
Congestion of the wireless channel
Use wireless network scan tools to look
for free or the least congested channels.
Metal cabinets, walls, construction
elements, ... can cause reflections
deteriorating the wireless signal.
Obstructions between Buttons and Base
Unit cause lowering of the wireless
strength and quality.
Move the Base Unit to another place in
the room.
Avoid placing it inside cabinets, false
ceiling, below the table, behind a wall, in
another room, ....
Re-orient he Base Unit antennas
Check out the ClickShare White paper
on WiFi See w
ww.barco.com/clickshare.
Base Unit does not start up correctly.
A USB stick, ClickShare Button or
another USB device is connected to one
of its USB slots at start-up.
Remove the connected USB device and
restart the unit.
Base Unit software does not start up
correctly after software update
It seems to be in an endless loop during
startup
To recover, connect a keyboard to the
Base Unit. When the boot selection
menu comes up, press the arrow keys to
select a previous version of the software
and confirm by pressing Enter. Browse
to the Web interface and update the
software again to the latest version.
During start-up the Base Unit freezes
a few minutes displaying the message
“ata_id[…]: HDIO_GET_IDENTIFY failed
for …”.
This is a known issue.
• The freeze lasts maximum 2 or
3
minutes. The Base Unit starts up
normally.
• Upgrade the Base Unit to the latest
software version to fix the problem.
Base Unit does not function properly. The LAN IP address the Base Unit
received from the DHCP server is in the
192.168.1.xxx range.
Disconnect the LAN cable.
In Windows XP, I cannot see the
ClickShare drive in the window “My
Computer”.
This problem might be caused by a
known issue of Windows XP
You can find more details and
the appropriate solution via link :
h
ttp://support.microsoft.com/kb/297694
ClickShare does not work on my Mac ClickShare with software version
01.01.00.0092 is not compatible with
MacBook with Retina display
This is a known issue. Upgrade the Base
Unit with the latest software version to fix
the problem.
ClickShare with software version
01.01.00.0092 does not work on Mac’s of
which the resolution width is not dividable
by 4.
This is a known issue. Upgrade the Base
Unit with the latest software version to fix
the problem.
R5900006 CLICKSHARE 04/12/2013 99