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11. Troubleshooting
Problem
Cause Solution
Virtualisation software like Parallels When using a virtualisation software on
Mac OS/X like Parallels, there are two
possiblities:
1. The user can assign the USB port to
te host machine (OS/X). In that case,
Parallels content is treated like just
another application, in other words,
the users main display is screen
scraped and shown by ClickShare.
2. The user can assign the USB port to
the virtual machine (e.g. Windows).
In that case, the Windows desktop
will be screen scraped in normal
mode. When in Unity mode, there
is no Windows desktop. In that
case, it is better to use mode (1) as
described above.
ClickShare does not recover after my
Mac goes into standby
Known issue on OS X Mountain Lion
(version 10.8.x). The ClickShare client
cannot reconnect to the Button after
stanby.
•Nofix yet. Unplug and reconnect
the ClickShare Button to recover.
• Upgrade the Base Unit to the latest
software version.
Boot time takes a very long time. Unit
seems not to react for several minutes.
There is a known issue that causes the
boot process to freeze for 2-3 min.
• Just wait 2 or 3 minutes, the unit will
continue booting normally.
• Upgrade the Base Unit to the latest
software version.
Web Interface shows error in the
processes “WiFi Access Point Daemon”
and/or “DHCP Server”
Configuration file is corrupted Browse to the Configuration tab on the
Web Interface and press “Load Default
Settings”.
Connect a keyboard to the Base Unit.
When the boot selection menu comes
up, press the arrow keys to select “Load
Default Settings” and confirm by pressing
Enter.
An illegal WiFi channel is selected
Browse to the Advanced tab of the Web
Interface and change the Frequency
band and/or WiFi channel. After
+/- 1 minute, the processes should
automatically recover.
ClickShare Base Unit does not start up
correctly
Configuration file is corrupted Browse to the Configuration tab of the
Web Interface and press “Load Default
Settings”.
Connect a keyboard to the Base Unit.
When the boot selection menu comes
up, press the arrow keys to select “Load
Default Settings” and confirm by pressing
Enter.
Software is corrupted Connect a keyboard to the Base Unit.
When the boot selection menu comes up,
press the arrow keys to select a previous
version of the software and confirm by
pressing Enter. Browse to the Web
Interface and update the software again
to the latest version
Contact the distributor customer support
to apply the Emergency Recovery
procedure.
No LAN connection with the Base Unit Wrong IP address IP address is not within your LAN range.
DHCP is not enabled.
No WiFi connection with Base Unit SSID not correct Enter the correct SSID
100 R5900006 CLICKSHARE 04/12/2013