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Troubleshooting
46 Falcon
®
4400 Series with Windows Mobile
®
RF Connectivity Troubleshooting
Does the Falcon
respond to a PING
command from
a PC?
NO
Does the Falcon
associate with the AP
?
YES
display an error during the
boot process?
Gather facts:
• Falcon type
• AP & RF card brand (ensure latest version of firmware installed)
• Host type
• Software type
• Software version (ensure latest version is installed)
• Frequency and duration of issue
Can you ping the
host from a PC on same
subnet
?
Can you ping the
Falcon from the AP
?
Potential Problems:
•
Security Issue – Check
SSID, WEP, LEAP settings
•
Range Issue
Potential Problems:
•
IP Address Issue
•
Check security settings
Potential Problems:
•
Host unavailable
Potential Problems:
•
IP address issue (duplicate address on Falcon). Turn off the Falcon and
attempt PING again
•
Run tracert command to determine location of breakdown of connectivity.
RF connectivity
obtained. See your
software manual for
further information or
contact PSC technical
support.
Does the Falcon
connect to the host
?
Does the Falcon
START
NO
NO
NO
YES
YES
YES
YES
YES
NO
NO
: Potential Problems
Ping Falcon from
host or use tracert to
determine the location
of the breakdown in
communication.
(For more information on the Ping command, go to the command prompt on the PC and type PING. For more information on the
trace route command, go to the command prompt on the PC and type tracert.)
Contact Tech Support.