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WARRANTY
d. The Product serial number plate or the enhancement data code has been removed, defaced, or altered.
e. The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception
by the external antenna, or viruses or other software problems introduced into the Product.
7. VK MOBILE does not warrant uninterrupted or error-free operation of the Product. If a problem develops during the
limited warranty period, the Consumer shall take the following step-by-step procedure:
a. Should your Product need warranty service within the first 30 days of purchase, return it to the dealer/retailer from
whom it was purchased. If purchased directly from Helio, contact Helio at 1.800.505.3565 or visit www.helio.com.
Should the Product need warranty service between 31-365 days of purchase, contact Helio at 1.800.505.3565 or visit
www.helio.com.
b. The Consumer shall include a return address, daytime phone number and/or fax number, complete description of the
problem, proof of purchase, and service agreement (if applicable). Expenses related to removing the Product from an
installation are not covered under this limited warranty.
c. The Consumer will be billed for any parts or labor charges not covered by this limited warranty. The Consumer will be
responsible for any expenses related to reinstallation of the Product.
d. If you prearrange a repair with us, VK MOBILE will repair the Product under the limited warranty within 30 days after
receipt of the Product.