Filter
Top Products
User Guide 67
13 Get Help
Customer Support
Your service provider’s customer support
department may be accessible directly from
your phone when you dial a number, such as
*611 (check with your service provider). They
can answer questions about your phone, phone
bill, call coverage area, and specific features
available to you, such as call forwarding or
voicemail. For questions about the phone
features, refer to the materials provided with
your phone, or visit
www.kyocera-wireless.com
.
For additional questions, you may contact the
Kyocera Communications Inc. Customer Care
Center in any of the following ways:
• Web site:
www.kyocera-wireless.com
.
• Email: phone-help@kyocera-wireless.com.
• Phone:
– U.S. and Canada: 1-800-349-4478 or
1-858-882-1401
– Puerto Rico: 1-866-664-6443
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the
problem.
• The phone’s mobile equipment identifier
(MEID).
Note:
From
Phone Info
, select
Build Info
.
Scroll down to
MEID
. The 18-digit number is
the MEID number. If your phone uses an
electronic service number (ESN),
ESN
replaces
MEID
.
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone Accessories
To shop for phone accessories, visit
www.kyocera-wireless.com/store
. You may
also call us at 800-349-4188 (U.S.A. only)
or 858-882-1410.
Become a Product Evaluator
To participate in the testing and evaluation
of Kyocera Communications Inc. products,
including cellular or PCS phones, visit
beta.kyocera-wireless.com
.