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User Guide 63
13 Get Help
Customer Support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number, such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail. For
questions about the phone features, refer to the
materials provided with your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Communications Inc. Customer Care
Center in any of the following ways:
• Web site: www.kyocera-wireless.com.
• Email: phone-help@kyocera-wireless.com.
• Phone: 1-800-349-4478 (U.S. and Canada) or
1-858-882-1401.
• Customer support phone numbers are also
available in the following countries:
– India: 1-600-121214 or 0124-284-5000
– Puerto Rico: 1-866-664-6443
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you are
experiencing.
• The steps you took to reproduce the problem.
• The phone’s mobile equipment identifier
(MEID).
Note: From Phone Info, select Build Info.
Scroll down to MEID. The 18-digit number is the
MEID number. If your phone uses an electronic
service number (ESN), ESN replaces MEID.
Qualified Service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone Accessories
To shop for phone accessories, visit
www.kyocera-wireless.com/store. You may
also call us at 800-349-4188 (U.S.A. only)
or 858-882-1410.
82-L2609-2EN.book Page 63 Monday, July 13, 2009 2:48 PM