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C2500
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Troubleshooting guide
Problem
Telephone cannot be switched on
Battery empty
The battery doesn’t charge properly or the phone
sometimes turns itself off
Usage time of battery becomes shorter
Charging error–Temperature out of range
Charging error–Charger defective
Charging error–Wrong charger
Charging error–Battery defective
Forget the, phone code or password
Enter PUK
Phone loses network
Possible Corrective measures
Please take out battery and insert battery again then press
E to power on the phone.
Charge battery. Check charging indicator in the display.
Wipe the charging contacts both on the phone and on the
battery with a clear soft cloth.
If the battery time is short, it may be due to the user
environment, or large volume of calls, or weak signals.
Make sure the ambient temperature is right, wait for a
while, and then charge again.
If the charger does not warm up, replace it.
Only use original LG accessories.
Replace battery.
The default phone code is “0000”.
The PIN code has been entered incorrectly three times in
succession, and the phone is now blocked. Enter the PUK
supplied by your service provider.
The network connection has been lost. You may be in a
weak signal area. Move and try again. You are trying to
access an option for which you have no subscription with
your service provider. Contact the service provider for
further detail.
To save the time and expense of an unnecessary service call, perform the simple checks in this section before
contacting a service professional.