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7. Troubleshooting
What if charging fails?
If your phone displays
Not charging
, charging is
suspended. Make sure the battery is connected to an
approved charging device and that the battery is at room
temperature. Extreme temperatures, hot or cold, can
affect your battery’s performance and prevent charging.
If charging still fails, disconnect the charger from your
phone. Then reconnect the charger to
your
phone and
retry. If you still experience charging problems, contact
your service provider and, if necessary, bring your phone
in to have it serviced. Also remember to bring in your
battery and charger.
No service
If you’re outside the wireless service area,
No service
will
display on your phone. No calls can be made or received,
including emergency calls.
What if the call doesn’t go through?
Your phone can make and receive calls only when it’s
switched on and in the wireless network’s service area.
No service
means that you’re probably outside the
wireless service area. No calls can be made or received.
See “Checking signal strength” on page 14.
Check call restrictions
means calls to the phone number
you tried to call are restricted (
see “Restrict calls” on
page 55
), or your phone is locked (
see “Phone lock” on
page 51
).
Note: Check with your service provider for information about when
you need to dial a ‘1’ and/or an area code in addition to the number.
If you make a mistake dialing
Press
Clear
to delete the last character entered, or press
and hold
Clear
to delete all characters entered.