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20 Troubleshooting
This section provides a table that lists some of the most commonly
encountered problems and provides possible causes and solutions.
Problem Possible cause Possible solution
My phone isn’t
charging.
The charger and the
phone are not properly
connected.
Securely connect the
charger to the phone.
The charger is not
properly plugged in.
Make sure that the
charger is plugged in
correctly.
My phone isn’t
making/answering
calls.
The battery is not
charged.
Charge the battery.
The signal strength is
poor.
If you are indoors, move
toward a window.
I can’t listen to my
voice messages.
You don’t have voice
mail service.
Call your wireless service
provider.
You have not set up your
voice mailbox with your
service provider.
Call your wireless service
provider.
You have not saved your
voice mail number in
your phone.
Refer to “Use voice
features” on page 63.
The voice mail number
you have saved is
incorrect.
Call your wireless service
provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless service
provider.