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Care and maintenance
• TROUBLESHOOTING
The following table lists some common problems and their solutions.
Problem Possible cause Possible solution
My phone isn’t
charging
The charger and phone aren’t
properly connected
Securely connect the
charger to the phone
The charger is not properly
plugged into the wall
Ensure the charger is
plugged in correctly
My phone isn’t
making/
receiving calls
The battery isn’t charged Charge the battery
The signal strength is poor If you are indoors,
move toward a
window
I can’t listen
to my voice
messages
You don’t have voicemail
service
Call your wireless
provider
You haven’t setup your
voicemail service with your
wireless provider
Call your wireless
provider
You haven’t saved your
voicemail number to
your phone
See “Save your voice
mailbox number” on
page 74
You’ve forgotten your password
or are entering it incorrectly
Call your wireless
provider
The voicemail number you’ve
saved to your phone is incorrect
Call your wireless
provider
When I insert
my SIM card
into another
phone, it’s
rejected
Fixed dialing is activated on
your SIM card and the receiving
phone doesn’t support fixed
dialing
Deactivate fixed
dialing on the SIM