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Reference information
• Troubleshooting
This section provides a table that lists some of the most commonly-
encountered problems and provides possible solutions.
Problem Possible cause Possible solution
My phone isn’t
charging.
The charger and the
phone are not properly
connected.
Securely connect the
charger to the phone.
The charger is not
properly plugged in.
Ensure that the charger
is plugged in correctly.
My phone isn’t making/
answering calls.
The battery is not
charged.
Charge the battery.
The signal strength is
poor.
If you are indoors, move
toward a window.
I can’t listen to my voice
messages.
You don’t have voice
mail service.
Call your wireless
service provider.
I can’t listen to my voice
messages. (continued)
You have not set up
your voice mailbox with
your service provider.
Call your wireless
service provider.
You have not saved your
voice mail number in
your phone.
Refer to “Set up your
voice mailbox” on
page 30.
The voice mail number
you have saved is
incorrect.
Call your wireless
service provider.
You have forgotten your
password or are entering
it incorrectly.
Call your wireless
service provider.