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Trouble Shooting
Should any problem persist contact your dealer.
Problem Cause Remedy
Phone will not
switch on
Check that the battery is fully
charged and correctly
connected to the phone
Extremely short
battery life for a
new battery
The network you
are using and the
condition of the
battery can affect
battery life
Short battery
life for an old
battery
The battery has
worn out
Replace with a new one
The charging
indicator does
not light and the
phone cannot
be switched on
when charging
When the battery
has been deeply
discharged the
phone will take a
short time until
the indicator
lights
Leave the phone charging the
battery for a few minutes
before the indicator is lit and
attempting to switch it on
Calls cannot be
made
The phone is
locked
Unlock the phone
Outgoing calls
are barred
Disable the outgoing call
barring, or barred dial
The phone is not
registered to a
network
Move to a coverage area and
operate your phone after it
has registered with a network.
Calls cannot be
made from
Fixed Dial Store
Check your SIM supports
Fixed Dial
Check if the Fixed Dial is
switched on
Check the phone number is
stored in the Fixed Dial
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Trouble Shooting