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Troubleshooting
Should any problem persist, contact your dealer.
Problem Cause Remedy
Phone will not switch on. Check that the battery is fully charged and
correctly connected to the phone.
Extremely short battery life
for a new battery.
The network you are using
and the condition of the
battery can affect battery life.
Short battery life for an old
battery.
The battery has worn out. Replace with a new fully charged battery.
The charging indicator does
not light, the battery level
indicator does not appear
and the phone cannot be
switched on when charging.
The battery is not attached to
the phone or, when the
battery has been deeply
discharged, the phone will
take a short time until the
indicator lights.
Leave the phone charging the battery for a
few minutes before the indicator lights and
you attempt to switch the phone on.
Battery fails to charge. The battery is not attached to
the phone.
Ensure the battery is fitted to the phone prior
to commencing charging.
Battery was attached to the
phone after the Fast Travel
Charger was connected.
Calls cannot be made. Keyguard is on. Disable Keyguard.
Outgoing calls are barred. Disable outgoing Call Barring or barred
dialling.
The phone is not registered
on a network.
Move to a coverage area and operate your
phone after it has registered with a network.
Calls cannot be made from
Fixed Dial store.
Check whether your SIM supports Fixed
Dial. Check if Fixed Dial is switched on.
Check whether the phone number is stored
in Fixed Dial.
Calls cannot be received. The phone is not switched
on.
Switch the phone on.
Incoming calls are barred. Disable incoming Call Barring.
The phone is not registered
on a network.
Move to a coverage area and operate your
phone after it has registered with a network.
Emergency calls cannot be
made.
You are not in a GSM
coverage area.
Check that the antenna symbol ( ) is
displayed – move to a coverage area and
operate your phone when the antenna
symbol is displayed.