Filter
Top Products
If you experience any trouble
If you experience any trouble with the app’s features, first confirm the following.
R Are your base unit and wireless router turned on and functioning properly?
→Refer to the operating instructions supplied with your wireless router for troubleshooting
information if necessary. Make sure all cables are functioning and firmly connected.
R Have you configured the base unit to connect to your wireless router?
→Refer to the Smartphone Connect Setup Guide or Operating Instructions supplied with your
phone system for information if necessary.
R Is your smartphone’s Wi-Fi feature turned enabled?
→Refer to the operating instructions supplied with your smartphone for troubleshooting
information if necessary.
R Is your smartphone within range of the wireless router that the base unit is connected to?
→In most cases, your smartphone cannot communicate with your base unit if they are not
connected to the same wireless router.
→Your smartphone cannot communicate with your base unit when you are away from home.
R Is there a problem with the quality of your wireless router’s signals?
→Refer to “Wireless router signal quality” on page 23.
Error messages
General use
Display message Cause and/or solution
Unable to connect to the
network.
E1-01
E1-02
R Your smartphone’s Wi-Fi feature is turned off.
→Turn it on.
R Your smartphone cannot connect to your wireless router.
→Make sure your wireless router is turned on and functioning.
Not connected
E1-04
R Your smartphone cannot connect to the base unit.
→Make sure the base unit and your wireless router are turned
on and functioning.
The application could not
start.
E1-05
R Another app running on your phone is preventing this app from
starting.
→iPhone/iPad
Tap the home button two times and force this app to exit.
Quit other apps and then try to start this app again later.
→Android
Tap [OK] to exit this app. Quit other apps and then try to
start this app again later.
The maximum number of
mobile phones is already
registered to the base unit.
E2-01
R There are already 4 smartphones registered to the base unit.
→Use a handset to deregister any unused smartphones from
the base unit.
The base unit refused this
connection.
E2-02
E2-03
R There is a problem with registration information stored in the
base unit.
→Deregister your smartphone (page 18) and register it again.
19
Other Information