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Troubleshooting
54
Troubleshooting
The icon does not scroll
when the handset is placed
on the base
PROBLEMS
No dialling tone
- Crackling on the line
The handset displays ‘not
available’
- when attempting to add
another handset to the base
station
- when using a handset
Noise interference on your
radio or television
Caller Line Identification
(CLI) service does not work
No ring tone
The icon does not appear
The icon is blinking
- Bad battery contact
- Dirty contact
- Battery is full
CAUSES
- No power
- Batteries are empty
- You are too far from the base station
- Wrong line cable
- Line adaptor (when needed) not
connected to the line cord
- The ring tone is deactivated
- No mains power
- The handset is too far from the
base station
- Handset not registered to the
base station
- You are too far from the base
station
- The base station is too close to
electrical appliances, reinforced
concrete walls or metal
doorframes
- The procedure to add a handset
has failed, try again
- Maximum number of handsets (5)
has been reached
- Base station is already busy with
another handset
The DECT 623/627 base station or
mains power pack are too close to
electrical appliances
- The service is not activated
- Move the handset slightly
- Clean the contact with a cloth
moistened with alcohol
- No need to charge
SOLUTIONS
- Check the connections. Reset
the phone : unplug and plug back
in the mains
- Charge the batteries at least
24 hours
- Move closer to the base
station
- Always use the line cable
provided
- Connect the line adaptor
(when needed) to the line cord
- Increase the volume (page 38)
- Check connections
- Move closer to the base
station
- Register the handset to the
base (page 43)
- Move closer to the base
station
- Move the base station to find a
better place (the higher the
better)
- Disconnect and connect the
base station power supply.
- Remove and place back the
handset battery
- Follow the procedure to
register a handset (page 43)
- Unregister a handset
- Wait until it is available
Move the power pack or base
station as far away as possible
- Check your subscription with
your network operator
Telephone troubleshooting
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