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Troubleshooting 35
Your phone
doesn’t return to
the idle screen
Press and hold
c
or switch
off the phone, check that the
SIM card and the battery are
installed correctly and switch it
on again.
Your phone
doesn’t display the
phone numbers of
incoming calls
This feature is network and
subscription dependent. If the
network doesn’t send the
caller’s number, the phone will
display
Call 1
or Withheld
instead. Contact your operator
for detailed information on
this subject.
You can’t send text
messages
Some networks don’t allow
message exchanges with other
networks. First check that you
entered the number of your
SMS centre, or contact your
operator for detailed
information on this subject.
You can’t receive
and/or store JPEG
pictures
A picture may not be accepted
by your mobile phone if it is
too large, if its name is too
long, or if it doesn’t have the
correct file format.
During battery
charge, the battery
icon shows no bar
and the outline is
flashing
Only charge the battery in an
environment where the
temperature does not go below
0°C (32°F) or above 50°C
(113°F). In other cases please
contact your phone supplier.
The display shows
SIM failure
Check that the SIM card has
been inserted in the right
position (see page 1). If the
problem remains, your SIM
card may be damaged. Contact
your operator.
You have the
feeling that you
miss some calls
To receive all calls, make sure
that none of the features
"Conditional call forward" or
"unconditional call forward" is
activated (see page 24).