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36 Troubleshooting
When attempting
to use a feature in
the menu, the
mobile displays
NOT ALLOWED
Some features are network
dependent. They are only
available, therefore, if the
network or your subscription
supports them. Contact your
operator for detailed
information on this subject.
The display shows
INSERT YOUR
SIM CARD
Check that the SIM card has
been inserted in the right
position (see page 1). If the
problem remains, your SIM
card might be damaged.
Contact your operator.
The autonomy of
your phone seems
lower that
indicated in the
user guide
The autonomy is linked to
your settings (e.g. ringer
volume, backlight duration)
and the features you use. To
increase the autonomy, and
whenever possible, you must
deactivate features you do not
use.
Your phone
doesn’t work well
in your car
A car contains many metallic
parts that absorb elector-
magnetic waves which can
affect the phone’s
performances. A car kit is
available to provide you with
an external antenna and
enables you to make and
receive phone calls without
handling the handset.
Check with local authorities if
you are allowed to use the
phone whilst driving.
Your phone is not
charging
Make sure you plugged the
jack of the charger into the
correct connector (see “Charge
the battery” page 2). If your
battery is completely flat, it
might take several minutes of
pre-charge (up to 5 in some
cases) before the charging icon
is displayed on the screen.