8
Full reset
You can reset the SRU9600 completely, deleting all
programmed devices, activities, learned keys and
other settings. After the reset, you will have to install your remote control
again.
1 Select the option
Full reset
in the Setup menu and press .
2 Select
Ye s
and press to confirm you want to reset
your remote control.
3 Press to reconfirm.
The remote control deletes all settings and restarts.This can take up to one
minute.
Support
Troubleshooting
Problem Cause Solution
One or more buttons
are not working with
my device.
The function may not be
available in the database of
the SRU9600.
The SRU9600 can learn the correct
function from your original remote
control. Go to Setup menu and
select
Fix a key
.
I cannot find the
brand of my device in
the SRU9600.
The brand is not available in
the database of the
SRU9600.
Select ‘Not in list’ when the
SRU9600 asks to select the brand of
your device.The SRU9600 will
search the entire database for
working functions.
The SRU9600 does
not respond to any
key, except for the
OK key.
The SRU9600 is in
demonstration mode when
you buy it in the shop. It
starts to run as soon as you
press the OK key.
Ta ke out the batteries for
5 seconds and insert them again.The
remote should now initialise with the
Philips logo and you can install the
remote control for your devices.
I cannot enter the
Setup menu.
The battery level is too low. Ta ke out the batteries and insert
new batteries.
I cannot wake-up the
SRU9600 anymore.
The battery level is too low. Ta ke out the batteries and insert
new batteries.
Need help?
If you have any questions about the SRU9600, you can always contact us.
You will find our contact details on page 81 of these Instructions for Use.
Read these Instructions for Use carefully before you call us.
When you call our helpline, make sure the device is at hand so that our
operators can help you determine whether your remote control is working
properly.
The model number of your Philips universal remote control is SRU9600/10.
Date of purchase: ......../......../........ (day/month/year)
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