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Email and PIN messages — frequently asked questions
• Why can’t I send email or PIN messages?
• Why can’t I receive email or PIN messages?
• Why is the menu option to send an email or
PIN message not available?
• Can I verify that an email or PIN message has
reached its recipient?
• Can I stop an email message from being
sent?
• Why are some messages already on my
handheld?
• How do I create and use links in messages?
• Why is “More available” appearing at the end
of my message?
• Can I file messages?
• Why can’t I see a new message in the
messages list even though I received
notification?
• Why is there a different icon beside some
items in the messages list?
• How do I show more of a subject line for my
email and PIN messages?
• How do I identify received PIN messages as
high priority?
• Can I remove the prompt that appears before
I delete messages?
• Why were some of my messages deleted from
the handheld?
• How do I change how long messages remain
in the messages list?
• How do I make changes to the folders on my
handheld?
• How do I stop email messages from being
sent to my handheld?
Why can’t I send email or PIN
messages?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
If you send a message and you are not in an area
of sufficient wireless coverage, the handheld
sends the message when you return to an area of
sufficient wireless coverage.
Why can’t I receive email or PIN
messages?
Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.
Verify that email redirection to your handheld is
enabled. If you are using the BlackBerry Desktop
Software, in the Redirector Settings tool, verify
that the Redirect incoming messages to your
handheld check box is selected.
Why is the menu option to send an
email or PIN message not available?
If you do not have an email address or PIN saved
for your contact, the option to send an email or
PIN message to that contact does not appear. In
the address book, add an email address or a PIN
number for your contact.