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Attachments — frequently asked questions
• Can I view file attachments on my handheld?
• Why are some file attachment features not
available on my handheld?
• How do I view password-protected file
attachments?
• How do I view information about attached
files?
• Can I set the amount of memory that my
handheld uses for file attachments?
• How do I change how file attachments are
displayed?
• How do I view cell contents in spreadsheet
attachments?
• Why is “More available” appearing at the end
of my file attachment?
• How do I search for text within a file
attachment?
• What does skipped content mean?
• Can I see tracked changes in document
attachments?
Can I view file attachments on my
handheld?
Yes, if attachment viewing is enabled for your
handheld. When you receive a message with an
attachment, click the trackwheel. If Open
Attachment appears in the menu, you can view
attachments on your handheld.
If Open Attachment does not appear in the menu,
your handheld might not be enabled for
attachment viewing.
To view document and spreadsheet attachments,
your handheld must be integrated with an email
account using the BlackBerry Enterprise Server
version 3.6 or later for Microsoft® Exchange, the
BlackBerry Enterprise Server version 2.2 or later for
IBM® Lotus® Domino®, or the BlackBerry Web
Client.
To view .zip, .htm, or .html attachments, your
handheld must be integrated with an email
account using the BlackBerry Enterprise Server
version 3.6 Service Pack 1 or later for Microsoft®
Exchange, the BlackBerry Enterprise Server version
2.2 Service Pack 1 or later for IBM® Lotus®
Domino®, or the BlackBerry Web Client.
To view image attachments, your handheld must
be integrated with an email account using the
BlackBerry Enterprise Server version 4.0 or the
BlackBerry Web Client version 1.9.
For more information, contact your system
administrator or service provider.
Why are some file attachment
features not available on my
handheld?
If your BlackBerry Wireless Handheld has 8 MB of
memory, some image attachment viewing features
are not available.
How do I view password-protected
file attachments?
You can only view password-protected .pdf files. If
you receive a .pdf file that is password-protected,
you must type the password to view the file. On
the Attachment screen, select the file name. Click
the trackwheel. Click Password. Type the
password. Click the trackwheel.