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I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry
Desktop Manager to reconcile email messages in personal folders. See the BlackBerry Desktop Software Online Help for more information.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during
wireless email reconciliation.
• In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Organizer data is not synchronizing over the wireless network
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the address book, calendar, task list, and memo list.
Browser troubleshooting
No browser is available on my device
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes this service.
I cannot set up automatic synchronization for bookmarks
When you add a bookmark, you can only set the Auto Synchronize and Start Time fields if content protection is turned off.
Media troubleshooting
I cannot sort pictures on my device
Your BlackBerry® device sorts pictures in descending order by date. You cannot change this sort order.
I cannot fast-forward or rewind songs
Fast-forward and rewind are not supported.
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