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• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup web site, verify that you
have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation
message (the message might take a short period of time to arrive), use the email setup web site to send a service book to your
device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced
Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox
folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your system administrator.
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings
tool of the BlackBerry Desktop Manager. See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear in my message list
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Some messages no longer appear on my device
If your BlackBerry® device memory is full, your device deletes the oldest messages from a message list. Your device does not delete saved
messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
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