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Software tokens
About software tokens
You might need a software token to log in to a VPN or to connect to your organization's network using a Wi-Fi® network. A software token
includes a token code that your BlackBerry® device regenerates periodically and a PIN. For more information about software tokens,
contact your system administrator.
Change the PIN for a software token on your device
1. In the device options, click Security Options.
2. Click Software Tokens.
3. Click a software token.
4. Click Specify PIN.
Security troubleshooting
I cannot type a password
Verify that you are using the multi-tap input method.
I cannot unlock my device using my smart card
Try performing the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received your smart
card.
My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device
might prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the Escape key.
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