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66 Troubleshooting
SIM LOCKED
In certain cases, the handset can only be used with some types of SIM cards. This
message means that the SIM card you are using does not fit with the phone. Take
the SIM card out, and switch it back on. If the message
SIM not present
appears
on the screen, you will need to check its compatibility next to the place where you
bought it. If not, please contact your after-sales service.
No call connection
Check that the number you have dialled is correct.
If the icon is displayed without any network name displayed, only emergency
services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are requesting; check
if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the network are operational.
Check and deactivate the permanent call forwarding (permanent call forwarding
icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling
Avoid placing your fingers on the top of the phone, where the aerial is integrated:
the phone will have to use full strength to establish a quality transmission.
No voicemail
Check that your subscription does offer this service.
Program the call to be forwarded to voicemail using the information provided by
Vodafone, see page 44.
Check that the SIM card used offers this service. Try to make a call to check that
phone and network are operational.
Check if the voicemail number is properly configured. To do so, go to the
Settings
/
Call settings
menu, select
Mailbox
and check the number. Otherwise,
enter Vodafone voicemail number.
If voicemail icon flashing
Call voicemail and listen to the new messages to make it disappear.
Network provider name does not appear
on screen
Go into the
Settings
menu, select
Networks settings
, then
Selection
. Wait until
the network provider name appears, select it and validate.
How do I switch to silent mode?
Hold the key down unless ring tone sounds, when a short touch is enough.
P
ROBLEM
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ITUATION
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