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THINGS YOU SHOULD KNOW
USER ORIENTATION
PROSTAR DCS COMPACT telephones are called “keysets.” They contain but-
tons or “keys” that are used to access or activate the many features of your
office phone system. The keys with paper designation strips are programmable
keys. This means they can be programmed for a specific function on your keyset
and that same button can be something different on another keyset. See the
system manager to get your most frequently used features assigned to your
programmable keys. When changes are made, be sure that your programmable
keys are relabeled properly.
Lines from the telephone company are “C.O. lines.” Calls on these lines are
referred to as “outside calls.” Your system can have individual C.O. line keys or
lines may be assigned to groups. When they are in a group, you access a line by
dialing an access code or pressing a route button. For example, dial 9 or press
the LOCAL key to get a local outside line. If Least Cost Routing is used, press-
ing the LCR key will automatically select a preprogrammed C.O. line according
to what digits are dialed. Each line in the system is numbered, beginning with
701, then 702, 703, etc.
Direct Station Selection (DSS) keys are programmed to ring specific stations.
You can press a DSS key instead of dialing the extension number. A DSS key
lights red when that station is busy (Busy Lamp Indication).
PROSTAR DCS COMPACT provides distinctive ring patterns to your keyset:
• Outside calls have a single ring tone repeated.
• Internal calls have a double ring tone repeated.
• Door phone calls and alarm/appointment reminders have a triple ring tone
repeated.
CALL INDICATIONS
The keys on your phone have light emitting diodes (LEDs). Some of these are
tri-colored LEDs that light green, red or amber (green and red together). Some of
the keys can only light red.
Intercom calls, also called internal calls, always appear on your CALL buttons.
They will always light green. You can have up to eight CALL buttons, but at least
two are recommended.
Outside calls appear on individual line keys if they are assigned. When an indi-
vidual line is not assigned to its own key, it will appear on a CALL button. Your
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outside calls will light green on your keyset and red on other keysets.
You never lose sight of your calls while they are on hold. They stay right where
you put them and are identified with a green flashing light if the key has a tri-
colored LED.
Some simple rules to remember:
• Any steady LED indicates the line or feature is in use.
• A fast flashing green LED indicates a new call ringing in.
• A slow flashing green or red trunk key or call button indicates a call is on
hold.
• A slow flashing amber LED indicates a recall to your keyset.
• A steady red LED on the HOLD key indicates the keyset is locked.
• A steady red LED on the TRSF key indicates the keyset is Forward All.
• A steady red LED on the ANS/RLS key indicates the keyset is in Headset
mode.
• A flashing red LED on the ANS/RLS key indicates the keyset is in DND
mode.
SPEAKERPHONE
Pressing the ANS/RLS key will answer or release a call on the speakerphone.
Switching from the handset to the speakerphone is easy. Press the SPK key
and hang up the handset.
VOLUME CONTROLS
PROSTAR DCS COMPACT keysets use the UP and DOWN keys to adjust the
ringer volume while the keyset is ringing, the speaker volume while the
speakerphone is in use and the handset volume while you are listening. These
three levels will be stored in memory until changed. If background music is
turned on at your keyset, the volume keys will also control the level of music.
The volume of pages heard through the speaker of a keyset can be adjusted
during a page announcement by using the volume keys. There are 16 levels for
each volume setting. The volume of off-hook ring is controlled by a user-
programmable setting.
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are
already familiar to you.