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troubleshooting
If you have trouble with your device, try these procedures before you contact a service professional.
While using your device, the
following messages may appear:
Your device does not show a signal (no
bars next to the network icon).
• If you just turned on the device, wait about 2
minutes for your device to find the network
and receive a signal.
• You may not be able to receive a signal in
tunnels or elevators. Move to an open area.
Message Try this to solve the problem:
SIM Failure
Ensure that the SIM or USIM
card is installed correctly.
Enter SIM
PIN
When using the device for the
first time or when the PIN
requirement is enabled, you
must enter the PIN supplied with
the SIM or USIM card. To disable
this feature, press <
Start
>
→
<
All Programs
>
→
Settings
→
Security
→
Disable SIM PIN
.
PUK
Required
Your SIM or USIM card is
blocked, usually as a result of
entering your PIN incorrectly
several times. You must enter
the PUK supplied by your
service provider.
Message Try this to solve the problem: