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troubleshooting
The battery does not charge properly or
sometimes your device turns itself off
while charging.
• Disconnect the device from the charger,
remove and reinstall the battery, and try
charging again.
• The battery terminals may be dirty. Wipe
both gold-coloured contacts with a clean,
soft cloth and try charging the battery again.
• If the battery no longer charges completely,
dispose of the old battery properly and
replace it with a new battery.
Your device is hot to the touch.
When you use several applications at once,
your device requires more power and may heat
up. This is normal and should not affect your
device’s lifespan or performance.
Your device prompts you to delete
some data.
The available memory is low. Move your data to
a memory card or delete old items from
applications.
Your device cannot connect to the
internet.
• Ensure you have entered valid settings for
your internet service provider.
• Ensure you have activated the wireless
connection to your mobile service provider
and that the signal is not obstructed.
• Ensure that you have entered the correct
user name and password.