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The touch screen responds slowly or
improperly
If your phone has a touch screen and the touch screen is not
responding properly, try the following:
Remove any protective covers from the touch screen. •
Protective covers may prevent the device from recognising
your inputs and are not recommended for touch screen
devices.
Ensure that your hands are clean and dry when tapping the •
touch screen.
Restart your phone to clear any temporary software bugs.•
Ensure that your phone software is upgraded to the latest •
version.
If the touch screen is scratched or damaged, take it to your •
local Samsung Service Centre.
Calls are being dropped
When you are in areas with weak signals or poor reception, you
may lose your connection to the network. Move to another area
and try again.
Outgoing calls are not connected
Ensure that you have pressed the Dial key.•
Ensure that you have accessed the right cellular network.•
Ensure that you have not set call barring for the phone number •
you are dialling.