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Frequently asked questions
What is Wi-Fi and wireless broadband?
Wi-Fi is ‘wireless fidelity’ or ‘wireless’ network. It’s a great way to
connect your BT Fusion mobile to the Internet without using wires,
in a wireless-enabled location. ‘Wireless broadband’ gives you
Wi-Fi connectivity to the Internet at broadband speed - faster than
standard dial-up or as fast as 3G access. You can use your mobile via
a BT wireless broadband network to connect instantly to BT Fusion
Mobile so you can benefit from great call rates.
What happens to my BT Fusion Mobile service if I’m in range of my
BT Home Hub and my broadband line is not working?
In the unlikely event of a fault on your broadband or landline, your
BT Fusion Mobile handset will automatically work as a mobile until
the fault is repaired. You will still be able to make and receive calls
using your BT Fusion Mobile handset as a standard mobile. Once
your broadband line is fixed your BT Fusion Mobile service will
automatically revert back to full service.
What is the maximum distance I can be from my BT Home Hub
to make calls using the BT wireless broadband network?
Range in ideal conditions is up to 18-25 metres from the BT Home Hub.
This can vary depending on type of building structure and where
you place the hub. To be certain that you are connected to the
BT wireless broadband network, make certain the Wi-Fi Network
Indicator displays as a bright antenna. When Wi-Fi is
disconnected, the antenna is light grey.
How do I find out how strong my wireless broadband signal is?
You will see the Wi-Fi icon
appear on your handset screen
with signal strength bars. For example, for an area with maximum
coverage there are 6 Wi-Fi signal strength bars in varying colours
and for an area with little coverage it may display 1 signal
strength bar.
My phone shows both BT and BT HomeHub with my ID.
What does this mean?
This means that you are connected to your Wi-Fi network and your
phone is also attached to the BT Mobile network. Essentially, you
are connected to both systems, but Wi-Fi will be your predominant
connection.
How many wireless BT wireless broadband networks can I save?
You can save up to 6 BT wireless broadband networks including
the BT Openzone and The Cloud networks on your BT Fusion
Mobile handset.
Will my BT Fusion Mobile number replace my landline phone number?
No, you’ll still keep your landline phone number and your landline
phone. People will still be able to call you on your landline phone.
They will only get through to your BT Fusion mobile if they call your
BT Fusion Mobile number.
What is BT Openzone and The Cloud?
BT Openzone is a wireless broadband (Wi-Fi) service that you can
access in public places (hotspots) such as cafes, airports, hotels
and motorway service stations. You can connect to BT Openzone
hotspots to use the BT Fusion Mobile service throughout the UK and
Ireland, and at selected locations abroad. BT Openzone hotspots
are identifiable by the distinctive BT Openzone sign .
We have now also partnered with The Cloud, increasing the hotspots
our customers can access to approximately 10,000. To find out where
BT Openzone and The Cloud hotspots are located, go to
www.bt.com/fusionhotspots.